General Questions

We accept all major credit cards. All UnTours must be reserved with a credit card.

All UnTour payments are processed by BluePay, which uses end-to-end encryption to protect users. Please visit www.bluepay.com for additional information.

All of our public weekly tours are held in English. Depending on guide availability, we may also be able to offer Mandarin for our private tours. Please check with us if you have a specific request.

If a booking is canceled 72 hours prior to the UnTour, we will refund the booking less 20%. Refunds will not be given for cancellations less than 72 hours in advance. However, we will issue a refund les 20% within 72 hours only in the event of an emergency or due to severe weather (i.e. typhoon. Rain is not severe weather. Trust us, we have a meteorological parent). In case of severe weather we will make every effort to reschedule your UnTour for another day if possible. If we are unable to do so then we will refund your booking in full.

Send us an email and we’ll let you know if we can create a customized UnTour itinerary based on your needs.

On our scheduled public tours, our maximum capacity is 8-14 people, depending on the tour. We can also host larger groups of up to 30 people for teambuilding and other group activities. Please click the email icon in the header and send us a message for more information about group tours.[at] [dot]

Children of all ages are welcome on our culinary tours. Kids aged 1-5 are free, and children 6-12 are half price on our public weekly tours.

Yes, but please be courteous. It’s often nice to “ask” locals first. We’ve found a big smile and a bit of sign language can go a long way, or your guide is happy to interpret!

We are happy to help! When our guests book a tour with us, we often help them with their other travel plans as well. We can help you with hotel, flight and train booking, as well as restaurant recommendations and shopping tips around the city.

Culinary Questions

Both our Street Eats – Breakfast and Night Markets tours can be made vegetarian-friendly (although you will have to skip out on a few dishes). Please let us know in advance if you are a vegetarian so we can advise our vendors. We also offer a private Vegetarian Voyage tour designed specifically for our meat-free guests.

At UnTour Shanghai, we take food allergies very seriously and deal with them on a case-by-case basis. Please contact us directly with your dietary restrictions at info[at] [dot]

com so we can try to customize a culinary UnTour based on your needs. At the end of the day, it is the sole responsibility of the participant to take care of his or her own dietary needs.

Yes. You pay one fee before your food tour and we take care of the rest. All you have to do is work up an appetite!

Of course you may! UnTour Guides gotta eat too!

Street food safety is something we take very seriously at UnTour – here’s a link to an article we wrote to help independent travelers arm themselves with knowledge about street food safety. On our tours, we only work with trusted vendors whom we’ve been frequenting for years, and we’ve developed a personal relationship with the vendor, so we know we can trust them.. These stops are our absolute favorite places to eat – the same places we take our family and friends.

Our Philosophy

At UnTour Shanghai, we are firmly committed to minimizing our company and guests’ impact on the local environment and surroundings. We take pride in bringing best practices to share with our Chinese partners and guests, which enhances our guests’ experiences and the sustainability of Shanghai in general. To this end, we have designed our UnTours to use as much “human power” as possible and our tours are predominantly on foot or use public transportation whenever feasible. Good business practices don’t stop with the environment. We are committed to supporting traditional, locally-owned businesses in every UnTour. While we can’t do much to slow China’s fast-paced ascent into the realm of glitzy and modern, we show our appreciation for small business owners who offer quality, locally produced goods and services.