Policies

Cancellation fees 
If a booking is canceled 72 hours prior to the UnTour, we will refund the booking less 20%. Refunds will not be given for cancellations less than 72 hours in advance or no-shows. We will issue a full refund less 20% within 72 hours only in the event of an emergency (proof of emergency will be required in writing from airline, insurance company or doctor) or due to severe weather. In case of severe weather we will try to reschedule your UnTour for another day if applicable. If we are unable to do so then we will refund the booking in full.

Certification of Health
As a participant in one of our UnTours it is your responsibility to assess your own level of health and fitness prior to booking with UnTour Shanghai. If in doubt, seek medical advice before booking your trip. UnTour Shanghai assumes no liability for participants’ health problems – including, but not limited to, pre-existing conditions and those that appear during an UnTour or as a result of participation in any activities involved with UnTour Shanghai. Every effort will be made to assist in the event of medical emergencies, however UnTour Shanghai accepts no responsibility for costs that arise from nor for any resulting negative effect to your health.

By making payment, traveler certifies that he or she does not have any condition or disability that would create a hazard or hardship for himself or herself, as well as any other travelers participating in the program, and the participant understands that health care standards, facilities and services in China may be different or inadequate for treatment of certain health conditions. UnTour Shanghai makes no representations or warranties and disclaims any made regarding special accommodations or handicap accessibility on any program. UnTour Shanghai reserves the right to decline accepting or retaining any traveler whose health or actions, in UnTour Shanghai’s sole judgment, impede the operation of a trip or the welfare or enjoyment of fellow travelers.

Allergies or Dietary Needs and Restrictions
UnTour Shanghai accepts no responsibility for any allergies and/or dietary needs or restrictions of participants. It is the sole responsibility of the participant to take care of his or her own dietary needs.

Insurance 
UnTour Shanghai strongly recommends that you have appropriate health insurance in place before booking. We also strongly recommend that you purchase travel insurance to protect your travel investment.

Privacy
UnTour Shanghai will not sell nor exchange any of the personal information you offer us. We will assist government agencies if required to do so by law.

By participating in any UnTour Shanghai activity, you agree to grant UnTour Shanghai a worldwide, royalty-free, fully paid up license to use your photographic, video, or digital likeness as well as first names solely for our promotional and/or commercial purposes. If you do not agree to this, a written statement to that effect must be submitted prior to the start of your scheduled UnTour.

Participant Waiver and Release of Liability
By booking with UnTour Shanghai, you release UnTour Shanghai and its officers, employees, agents, licensees, and other representatives from all cost, liability, loss or damage incurred or suffered by you directly or indirectly during the course of the tour and resulting from your personal injury, illness or death or damage to or loss of your property. You give up any claims against UnTour Shanghai and its employees and you agree not to make any claim against or seek compensation from UnTour Shanghai and its employees in respect to any personal injury, illness or death suffered by you or damage to or loss of property incurred by you as a consequence of your participation in the excursion.

You understand and agree that UnTour Shanghai does not own or operate any of the facilities or suppliers of accommodations and services for your trip. Each individual tour participant agrees that UnTour Shanghai and its representatives shall not be liable for any injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to any act of default of hotel, transportation carrier, restaurant supplier or other contractor providing services to UnTour Shanghai and its participants.

UnTour Shanghai and its representatives shall not be responsible for any expense or liability due to civil unrest, labor disputes, war or threat of war, acts of terrorism, government restrictions, weather, theft, fire or illness, or any other cause beyond their control.

UnTour Shanghai and its representatives reserve the right to accept or refuse any person as a participant of an UnTour.

UnTour Shanghai and its representatives reserve the right to cancel any tour prior to departure for any reason or to change itineraries and/or substitute services of equal or greater quality without prior notice.

You are responsible for adhering to the rules and laws of the localities while traveling with UnTour Shanghai or participating in activities arranged by UnTour Shanghai or any of its agents or partners. The rights and privacy of fellow UnTour participants must be respected while on tour. We reserve the right to disqualify you before or during any program if we judge your participation may compromise the safety or comfort of others.

By participating in any UnTour Shanghai activities, you affirm that you understand and agree to these Terms and Conditions and Waiver and Release of Liability.